Refund policy

We have a 30-day return policy: you have 30 days after delivery to request a return.

What can be returned
Unopened tea in its original sealed packaging, and unused teaware and accessories in their original packaging, are eligible for a refund or exchange. Because tea is a food product, opened tea cannot be returned; if you did not enjoy a blend, email us and we will help.

How to start a return
Email contact@dalbicollective.com with your order number and the item(s) you would like to return. We will reply with return instructions, including where to send your package. Items sent back to us without first requesting a return will not be accepted. Return shipping is paid by the customer unless the return is due to our error.

Damages and issues
Please inspect your order when it arrives. If an item is damaged, defective or incorrect, email contact@dalbicollective.com within 7 days of delivery with your order number and a photo so we can make it right.

Non-returnable items
Opened tea, sale and clearance items, and gift cards cannot be returned.

Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved. If approved, you will be refunded to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund. If more than 15 business days have passed since we approved your return, please contact us at contact@dalbicollective.com.